Full Time
Company Description
Westminster Toyota has been located in the center of the lower mainland in New Westminster for 33 years. The car dealership has a strong presence with many loyal customers.
Westminster Toyota is one of the fastest growing Toyota dealerships in British Columbia and is looking for a qualified Assistant Service Manager to join the team. We are passionate about our Toyota's and with our dedicated team, we are committed to ensuring our guests receive industry leading customer experience.
Why join Westminster Toyota?
Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!
Job Description
Westminster Toyota is one of the fastest growing Toyota dealerships in British Columbia and is looking for a qualified Assistant Service Manager to join the team. We are passionate about our Toyota's and with our dedicated team, we are committed to ensuring our guests receive industry leading customer experience.
As the Assistant Service Manager, you will enjoy a competitive benefits package, and a performance based salary, allowing the right person to excel.
As the Assistant Service Manager you will:
- Manage the shop loading and work flow to maximize technician efficiency, advisor sales and department profit
- Through active management of route sheet, ensure Shop Proficiency remains above 125%
- Be a key member of the service management team, creating an exceptional experience for our guests and a strong culture in our service department
- Provide training to service advisors to ensure key customer service and sales metrics are being met
- Coordinate internal work between service and sales department
- Motivate, support and mentor the service team
- Work closely with the service manager, service advisors, technicians and the parts department to ensure customer vehicles are fixed right first time, and promise times are met
- Assist department in achieving Toyota Service Recommendation scores (TSR) in the top 10% in the Province and Canada
- Problem solve on a daily basis to help meet the needs of our guests
Qualifications
Minimum Requirements
- A minimum of 3 years of service department experience
- Demonstrate high levels of self-discipline
- Strong interpersonal skills to manage relationships with guests, service team members and other team members of the dealership
- Driven individual with strong work ethic and a high desire to succeed
- Excellent written and oral communication skills
- Highly organized, process oriented individual
- Ability to multi-task to a high degree
Additional information
Availability for Saturdays is a requirement.
Located in the center of the lower mainland in New Westminster for 33 years, the dealership has a strong presence with many loyal customers. Take advantage of this unique opportunity to join our amazing team.
We offer health and dental benefits to our employees as well as an excellent pay plan. With our performance-based pay plan you have the opportunity to control your income and enhance your career.
If this sounds like the right opportunity for you, submit your application today!
We thank all applicants for their interest, however only qualified candidates will be contacted directly.
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